Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. We are passionate about the agent experience, because we know agents have many choices in their careers. Compensation . Liveops flexible model allows you to build a continuity plan for planned and unplanned spikes. Cons. Want to become a Liveops agent? Its a private, virtual community where agents connect with each other and their program teams to maximize their experience while contracting with Liveops. Earning potential. Virtual Agents | Blog. Liveops, a virtual contact center, delivers scalable, on-demand experiences through the VirtualFlex platform for both planned and unplanned CX needs. View our background and credit check requirements here. Either search term value. The workplace culture is amazing. How Right Time Schedules Translate to Enhanced Customer Experience Outcomes. Liveops appeals to an agent profile with the soft skills and life experience to align with patient populations. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Copyright 2023 Liveops, Inc. All rights reserved. As of July 18, 2022, all certification courses are FREE. Weve cultivated a virtual community, Liveops Nation, that encourages agents to connect with one another. They want right-time. Our scalable platform lets agents define their availability. Liveops is currently accepting applications in the following states: AK, AL,AZ,DE, FL, GA, IA, ID, IL, IN, KS, KY, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, VA, WV, WY, Some clients may require additional security measures and technology equipment, Liveops systems are not currently compatible with Mac or Chromebook. No matter the location, or time of day, an empathetic agent is available when you and your customers need it most. You may also receive performance-based pay or other incentives. You are using an unsupported browser. Some roles are also responsible for sourcing third-party clients, then analyzing, optimizing, and creating new scripting for subscription-based products. Sign an Independent Contractor Agreement. Future attribute changes made to the Okta user profile will automatically overwrite the corresponding attribute value in the app. You have to be empathetic and imagine yourself in their situation., I couldnt be more pleased with the flexibility, the great team and the resources that are available to help me. Build a thriving work-at-home business providing remote customer service for top brands. Liveops agents are an extension of your company, and strengthen your brand with every interaction. From answering difficult questions to help protocol compliance and retention, Liveops virtual agents ensure a high-quality experience in a safe and secure environment. To find out more, read our Privacy Policy and Cookie Policy. Our Liveops agents are more experienced and more scalable than traditional contact centers, transcending geographic limitations and typical work hours. Within hours, virtual agents can flex to meet the needs of your patients in times of new product launches, irregular marketing schedules, and unexpected events. Liveops. Liveops has a dedicated Agent Experience team who works together with client teams creating engagement opportunities that nurture and support agents through each step of their journey with Liveops. At WebCE, we are passionate about delivering exceptional professional development solutions. When unexpected events occur like global pandemics health needs can rapidly change. The integration was either created by Okta or by Okta community users and then tested and verified by Okta. You can also manage cookies in your browser settings. Health doesnt have open hours. Liveops experienced agent network can deliver services when you need them, including days, nights and weekends. With VirtualFlex, theres no need to overstaff. Welcome to Liveops Agent Services LLC Shiftboard Login Page. To find out more, read our Privacy Policy and Cookie Policy. The VirtualFlex platform attracts agents with experience, with life skills and, most importantly, with a personal commitment to your brands success. You can also manage cookies in your browser settings. Its our approach to providing the most exceptional customer service agents a business can find. Simplifies onboarding an app for Okta provisioning where the app already has groups configured. Virtual. Start building with powerful and extensible out-of-the-box features, plus thousands of integrations and customizations. Looks like you have Javascript turned off! Trying to find the "liveops nation" Portal and you want to access it then these are the list of the login portals with additional information about it. Scottsdale (headquarters) 1365 N. Scottsdale Rd Suite 390 Scottsdale, AZ 85257. The agent community comes together . When the application is used as a profile master it is possible to define specific attributes to be sourced from another location and written back to the app. Answer. Community. The flexibility to schedule your own hours is one of the best perks of being an independent agent with Liveops. I use the money to take my grandchildren shopping or on day trips. The VirtualFlex platform powers our distributed contact center that delivers a cost-effective solution for both planned and unplanned CX needs, delivering great customer experiences from agents who are inspired to work for your brand. Grow your home business through Liveops client network, working with the brands you know and love. I love the freedom element. Their consistency, professionalism and customer service are unparalleled in the industry. Or, sign in using: Login using Okta. Please update your browser to the latest version on or before July 31, 2020. Liveops gives companies access to an on-demand network of experienced agents ready to provide virtual contact center and customer service solutions. Empower agile workforces and high-performing IT teams with Workforce Identity Cloud. I have more questionsVisit the Liveops Support Center Avoid Recruiting [emailprotected]. Learn about Liveops Enterprise Solutions Click Here . https://www.liveops.com . Your email address will not be published. transparency. You can also manage cookies in your browser settings. Liveops is a legitimate company. Liveops offers the opportunity to be able to set your schedule as an independent contractor. The hardest part of the job is when the call volume is low. Disability Plans, Learning Opportunities Earning potential. Innovate without compromise with Customer Identity Cloud. Want to become a Liveops agent? ARISE is most highly rated for Work/life balance and Liveops is most highly rated for Work/life balance.Overall Rating.Overall Rating3.53.7Work/life balance3.94.1Compensation and benefits2.92.9Job security and advancement2.93.0Management3.13.11 more row. The background/credit check requires a $45 processing fee paid directly to our vendor. To find out more, read our Privacy Policy and Cookie Policy. To accept cookies continue browsing as normal. Keep in mind, the more you service, the higher your earning potential! Secure your consumer and SaaS apps, while creating optimized digital experiences. We call the agent community Liveops Nation. We are empathetic, good-natured, down-to-earth people who like to have fun. Improving Peoples Lives. Connect with us to find out how VirtualFlex can help you build your brand with every interaction. Liveops award-winning certifications educate agents on your brand, preparing them to connect with your customers. To navigate, press the arrow keys.Locations.CountryCityAddressUnited StatesRedwood City203 Redwood Shores Pkwy3 more rows. As a Liveops Independent Contractor Agent, you have flexibility, autonomy and freedom to choose when and where to provide services. Message & data rates may apply. The VirtualFlex platform also can augment your existing contact center, providing support to your patients while your internal agents attend company-wide meetings. This doesnt happen automatically, and the VirtualFlex platform has two decades of experience innovating and optimizing the agent journey. Required fields are marked *. View our background and credit check requirements here. Earning potential. - Liveops The modern contact center. Director of Customer Care, healthcare organization. Liveops agents have the understanding and program-specific certifications needed to not only enroll and onboard members and patients into your program, but also encourage them to stick with it and remain compliant with your product or device. I am currently working on my 7th children's book, thanks to the freedom of being an independent agent! Join Liveops Nation and experience the freedom and autonomy of being self-employed! The average Liveops salary ranges from approximately $21,667 per year for Virtual Assistant to $181,757 per year for Software Engineering Manager. The agent community comes together . Copyright 2023 Liveops, Inc. All rights reserved. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. The freedom of an entrepreneur. Go Further; Marketplace. To accept cookies continue browsing as normal. Support. We are seeking Independent Contractor Agents to provide virtual services to our clients customers, spanning a variety of industries including Retail, Healthcare, Licensed Insurance, Non-Licensed Insurance, Energy, Government and Tax Support. Welcome to Liveops Nation Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. View our background and credit check requirements here. This feature is not required for all federated applications as user authentication takes place in Okta, however some apps still require a password. Enjoy the freedom and flexibility of being your own boss. They are empathetic and committed to each interaction with your customers. I can choose to take off Friday, or just do the afternoon so I have an open morning, if I want to do the gym or if I want to go play some golf., I work about 13 hours a week and I love that the flexible schedule allows me to help my grandchildren with distance learning. Weve got the experience, the knowledge, the agents and the solutions to give your enterprise business a competitive advantage where it matterscustomer loyalty. Login. Liveops exists to improve peoples lives, and this extends into the agents that connect with your patients and members. Knowledge Base. Liveops Job Board. Log-in to the worlds easiest to use Learning Management System Flexibility. Liveops exists to improve people's lives, and . Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Teams include: Client Results. Push existing Okta groups and their memberships to the application. During planned open enrollment and Medicare redetermination periods, the elasticity of our flexible model delivers access to a skilled pool of agents, so you dont need to bring on seasonal agents. The VirtualFlex platform delivers the right agent at the right time, with the right results. All rights reserved. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Single Sign On. View our background and credit check requirements here. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Organizations. Note from the editor: The author, Shelly Strom, is a longtime freelance . Explorerecent.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. Cons are having to provide your own equipment. With two decades of virtual service experience, Liveops has delivered over a hundred million call interactions and currently generates $2 Billion in client revenue each year. Liveops has deep experience supporting Medicare and Medicaid security and compliance protocols, along with stringent HIPAA compliance. We use cookies to improve your experience on our website. Forgot your password? Join the teams that work behind the scenes to make Liveops one of the most innovative companies in the virtual contact center space, including client solutions, IT, program development, workforce management and everything that goes into making our solutions stand out. It's a private, virtual community where agents connect with each other and their program teams to maximize their experience while contracting with Liveops. We work in service of our Agents, Clients, and Employees. Tuition Reimbursement. See Capabilities for more details. It's why we've led the industry in virtual, flexible agent services for more than 20 years. Okta gives you a neutral, powerful and extensible platform that puts identity at the heart of your stack. With this strategy, everyone wins. Earning potential. Connect and protect your employees, contractors, and business partners with Identity-powered security. We're a people-powered business, working tirelessly on behalf of agents, clients, and employees to make life better. Flexibility. Autonomy. GM Regional Customer Care Operations, major utility. 2-4 weeksMost training is 2-4 weeks. Were ranked #1in Flexjobs 2023Top 100 Companies with Remote Jobs. Liveops appeals to an agent profile with the soft skills and life experience that align with patient populations and understand the need for compassionate responses to sensitive medical questions. Login to track your existing support requests. Want to become a Liveops agent? Here's everything you need to succeed with Okta. . When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Are you an employee? Relationships are built on a strong foundation of trust and Dorm Decor Ideas || Explore Detailed Information. They have the soft skills and life experience needed for empathetic member advocacy, with proven increased level of CSAT and NPS ratings. Whether calls are slow or surging, a network of brand-certified agents flexes with demand. And with these programs, you find that you have a really good chance to help people in need because of COVID or disaster lines in response to tornadoes, fires, floods, and hurricanes You have to remain calm and be there for the callers. When you become virtual contact center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Client opportunities may have additional requirements, including expanded client-specific certification. Website. Its not easy to find a flexible team of experienced agents who understand your brand. VirtualFlex solves for that. We encourage ideas from everywhere. We've been making work and life more flexible and rewarding since 2000 when we pioneered a different way of thinking which produced the virtual on-demand workforce. Liveops path to becoming an Independent Contractor Agent: Independent Contractor Agents choose their own schedule by self-scheduling in 30-minute blocks. Independent Contractors are responsible for expenses and control their profit and loss. Liveops Okta. We call this agent community Liveops Nation. Duo Security for MFA | Okta. VERY FLEXIBLE, You pay for all your own computer equipment and internet/phone. Our omnichannel support solutions allow our agents to meet your patients in their preferred communications channel. Before you apply to become a Liveops Agent, here are 10 things you NEED to know. Average Liveops hourly pay ranges from approximately $10.00 per hour for Secret Agent to $30.33 per hour for Receptionist/Administrative Assistant. Thanks so much for taking the time to leave a review! We didnt just evolve the remote contact center model, we revolutionized it. 7,827 Followers. VirtualFlex is more than just a contact center model. We endeavor to do the right thing, every time. I love that I can use the empathy and communications skills I learned in school to help customers for the luxury brand I serve through Liveops as well as the patients I treat as a nurse.. Liveops has deep experience supporting Medicare and Medicaid security and compliance protocols, along with stringent HIPAA compliance. Hard to get in contact with managers for help. We source for impact by empowering and celebrating those with initiative. Liveops: Flexibility. So how much can you earn? We would like to show you a description here but the site won't allow us. Overwhelmed by administrative inefficiencies and expanding legal constraints, our team set out to build a solution that would help companies do it right. Username / Email. Copyright 2023 Liveops, Inc. All rights reserved. Secure Web Authentication is a Single Sign On (SSO) system developed by Okta to provide SSO for apps that don't support proprietary federated sign-on methods, SAML or OIDC. Read more. Be prepared to dynamically scale your platform with virtual agents that can mobilize within hours. They are headquartered in Scottsdale, Arizona with offices in Redwood City CA, Portland OR, and Dayton OH. Headquartered in Scottsdale, AZ, with expansive remote opportunities, Liveops is a collaborative environment filled with smart, motivated team players. Want to build your own integration and publish it to the Okta Integration Network catalog? Accounts can be reactivated if the app is reassigned to a user in Okta. You can also manage cookies in your browser settings. We use cookies to improve your experience on our website. Online continuing education and CPE course catalog for insurance professionals, CFP, CPA, Enrolled Agents, and Tax Preparers. Copyright 2023 Liveops, Inc. All rights reserved. There are no benefits, no vacation pay, no paid training. Good pay, ability to make your own schedule. Depending on call volume, utilization, incentives and how much you commit, hourly earnings could range from $12-$17 per hour. Without a doubt, they are the most organized company we have ever worked with. Liveops is a legitimate company. Its why weve led the industry in virtual, flexible agent services for more than 20 years. Click here for technical info. We use cookies to improve your experience on our website. In healthcare, engagement and patient connection are paramount. The cons are being able to work in your own home. However, if a Service Partner enrolls in a course but does not show up to the first day of class, a $20 No-Show fee will be . Want to become a Liveops agent? Your customers deserve the best at every touchpoint. Find Out How & Apply . Easily connect Okta with Liveops or use any of our other 7,400+ pre-built integrations. Liveops provides virtual contact center services that can scale during high-traffic periods without missing a beat with our network of US-based agents. Application and Certification Process: To become an Independent Contractor the following are required: Complete an application to Join Liveops Nation, which includes passing a background/credit check. Our developer community is here for you. Thats what were there for. Liveops has helped us pass through tough times with an outstanding level of flexibility, especially during the pandemic. Also the hiring process is long and it's unpaid. To enable that option, the Duo admin must select the Self-service portal in the Duo Admin Panel. With Liveops VirtualFlex platform, you dont pay for brick-and-mortar overhead. Forgot password? The pay is great and is based on talk time. The background/credit check requires a $45 processing fee paid directly to our vendor. Learning sessions, access to robust knowledge bases, and gamification are unique to Liveops Nation and ensure continuous growth of relevant skills for agents. Please enable it to improve your browsing experience. Returns the exact phrase match within quotes. To enable that option, the Duo admin must select the Self-service portal in the Duo Admin Panel. Contact UsBecome an Agent. Liveops has been able to consistently attain 90% plus on both Customer Satisfaction and First Call Resolution in this first year of our partnership. Security Assertion Markup Language is an open standard for exchanging authentication and authorization data between an identity provider (IdP) and a service provider (SP) that does not require credentials to be passed to the service provider. The application can be defined as the source of truth for a full user profile or as the source of truth for specific attributes on a user profile. With the power to choose when, where, and how they provide services, Liveops agents commit to brands they love and have the autonomy to build their businesses alongside these enterprise clients. Attack Protection. To become an Independent Contractor the following are required: Complete an application to Join Liveops Nation, which includes passing a background/credit check. By attracting only the most motivated, passionate agents, we can give you flexible, scalable, quality customer service solutions that fit your needs, budgets and goals. *****Get the free guide HERE https://www.teacherdaesha.com/getting-started-with-liveops-quick-start-guide-on-how-to-apply/This video IS sponsored by SeoulBox. LiveOps Inc. You are paid for talk time only and without talk time, there is no pay. With two decades of virtual service experience, Liveops has delivered over a hundred million call interactions and currently generates $2 Billion in client revenue each year. The best agents arent looking for part-time. You get to dictate when and how often you commit to providing services. Conducting inbound/outbound customer service calls. Your ticket has been created and you have been emailed instructions to activate your account with which you can track your ticket status To accept cookies continue browsing as normal. Okta updates a user's attributes in the app when the app is assigned. View our background requirements here. However, once applicants become agents with LiveOps, agents agree and consent to allow LiveOps and its affiliated companies to gather, maintain, and use for its benefit statistics, analytics, and information from agent's call volume, detail and performance. Groups can then be managed in Okta and changes are reflected in the application. Efficient. Freedom. Create success for our clients by working cross-functionally to build strategies that maximize program results. The world class support of Liveops and unparalleled access to world-renowned clients. With Liveops agents, your patients will receive high-quality experiences from a knowledgeable professional. To accept cookies continue browsing as normal. You are your own boss and set your own hours so there is a great work/life balance. We use cookies to improve your experience on our website. Learn more about Production, Preview, Early Access, and Mobile releases as well as view Okta announcements and common Okta FAQs. Scottsdale, AZ liveops.com Joined January 2009. Although we use a tech-enabled platform and philosophy to get it done, were a people-powered business, working tirelessly on behalf of agents, clients, and employees to make life better. Support. If you love helping improve peoples lives we want you to work with us. We've been partnering with Liveops since 2010 for all our inbound needs. The virtual flex model is a distributed workforce of highly motivated independent contractor agents who are driven to deliver the best possible level of service with every call. See all features. Liveops appeals to an agent profile with the soft skills and life experience to understand the vulnerability people feel about their health and the ability to be reassuring in the face of uncertainty. National and Local Networks, 401(k) (Traditional and Roth) Also shoutout I recommend both new and veteran agents watch this entire video. Agents supporting a common client have a private, dedicated space to share best practices and support one another, all while staying engaged with their program teams. Our virtual, home-based agents are modernizing the contact center world through unmatched talent and flexibility. These occasions provide agents with the opportunity to interact with each other and Liveops senior staff, all while getting initiative updates critical to their business growth. We also love having a bit of fun on the side, with events such as happy hours, charity projects and recreational sports. Liveops brought a new level of professionalism to our needs. Celebrating tenure, milestone achievements, and highlighting agent contributions to the community, reinforce value and drive loyalty. There is absolutely no paid training. Join the Liveops corporate team and help improve peoples lives. OpenID Connect is an extension to the OAuth standard that provides for exchanging Authentication data between an identity provider (IdP) and a service provider (SP) and does not require credentials to be passed from the Identity Provider to the application. Thank you for sharing your experience with everyone! My only issues with liveops is the pay amount and the delay in receiving my pay. to allow for end users to download the plugin from their dashboard, and can download the plugin for themselves from the admin portals downloads page. LiveOps contracts with programs and companies that need these types of agents, and then they hire the independent agents to handle the calls. Liveops gives companies access to an on-demand network of experienced agents ready to provide virtual contact center and customer service solutions. Support. Passwordless. Liveops Jobs Calls are made and received for inbound sales, insurance sales, insurance claims, health care, roadside assistance, and general customer service.
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